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We Are Here to Help

With the rapidly evolving COVID-19 situation, we're all facing unprecedented disruption to the way we live and work. The following list summarizes ways we may be of additional service to you.

We want to assure you we are open and here to help you in any way we can.

Office Hours

Monday, Tuesday, Thursday and Friday: 7:30AM – 3:30PM

Wednesday: 9:00AM – 4:00PM


Please use our new mobile app called TouchBanking. TouchBanking includes mobile check deposit, single sign-on facial recognition, mobile bill pay, person-to-person money transfer, and personalized account activity alerts. TouchBanking is FREE.

24/7 Account Access

For 24-hour a day access to your account information through our automated Teller Line, dial 1-800-309-8559. Then press 1. When prompted, use ID 175.

Online banking is also available 24/7.

Mortgage & Equity Loans

To request information on refinancing your home loan, click here.

If you need assistance for an extension to a Home Equity Line of Credit or Mortgage Loan, click here to redirect to the correct form.

Vanderbilt Loans & Extensions

Click here to apply for a loan online. We can close and fund the loan without you coming into the branch.

If you need an extension on a current loan with Vanderbilt Credit Union, please fill out the form below. We are currently waiving the $50 loan extension fee until further notice.

Free ATMs

It’s highly likely we have a FREE ATM near you:

Here For You

During normal business hours, we are here to serve you at 615-936-0300.

Use any of over 5,600 CO-OP Shared Branching branches to deposit or withdraw money at partnering credit union locations nationwide.

Checks can also be mailed to PO Box 128426 Nashville, TN 37212. The endorsement should include the account number.

Loan Payment Extension

Please complete the following form to request a loan payment extension for your Vanderbilt Credit Union loan. Please note that there is a $50.00 fee for this service. VCU is waiving the loan payment extension fee until further notice.

If you need assistance for an extension to a Home Equity Line of Credit or Mortgage Loan, please click this link to redirect to the correct form.

Loan Extension Request